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Surveys
2010
November
C
CSME Customer Service Survey 2010
CSME Customer Service Survey 2010
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How would you rate your overall experiences with CSME?
Poor
Average
Excellent
What percentage of your exams do you anticipate to be delivered online in 2011?
0-24%
25-49%
50-74%
75-100%
Unknown
What percentage of your exams do you anticipate to be delivered on paper in 2011?
0-24%
25-49%
50-74%
75-100%
Unknown
Rank the following by level of importance to your candidates:
Price
-- Select --
1
2
3
4
Service
-- Select --
1
2
3
4
Flexibility
-- Select --
1
2
3
4
Reporting
-- Select --
1
2
3
4
Are you currently working with any other ITIL EIs?
YES
NO (If no, skip to question 10)
How would you rate CSME's overall services compared to other ITIL EIs you work with?
Lower
Equal
Higher
How would you rate CSME's pricing compared to other ITIL EIs you work with?
Lower
Equal
Higher
How would you rate CSME's communication with ATOs compared to other ITIL EIs you work with?
Lower
Equal
Higher
How would you rate CSME's flexibility compared to other ITIL EIs you work with?
Lower
Equal
Higher
How would you rate the amount of time it takes CSME to process exam results for ITIL Version 3 Foundation Exams?
Poor
Average
Excellent
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