Current Account - Unbundled 704 & 718

Dear customer,

Welcome to the current account online survey. We are looking forward to your honest opinion that will help us improve on our product offering. We assure you that your responses will be confidential. If you have questions at any time about the survey, you may contact Victor at +254 20 3262373 or email [email protected]

Thank you very much for your time and support. Please start the survey now by clicking on the Continue button below.

Victor Keriri

* What motivated you to open a HF Current account? (Multiple responses allowed)

How would you rate us on the following: (1 star represents very poor while 5 stars represent excellent)

* The process of opening the HF current account

* Marketing of HF current account

* Charges on your HF current account

* Mobile banking services

* Agency banking services through Postbank

* Availability of your current account statement

* The process of getting an ATM card

* HF customer service

* How often do you transact on your HF current account?

* What would make you consider transacting often with your HF current account? (Multiple responses allowed)

* Other than the current account you hold with HF, which of the following financial products or services do you use at HF? (Pick the top 3 products or services you use if applicable)

* We would like to understand more about the our competition. In which financial institution do you hold your main account(s)? (Limit your response to the top 3 banks if applicable)

What do you like about your main banker?

The Connecting Link Club - This is a Club that links customers to a one-stop-shop on property related information, support services and financing.

* What factors would motivate you to join HF's Connecting Link Club? (Multiple responses allowed)

Any other comments / suggestions you would like us to know:

This is optional but should you wish to provide us with the information, kindly do so

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