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Surveys
2005
May
C
Current customers
Current customers
BELLE CASA RICHMOND LTD
0%
*
Do you remember the original interview?
Yes
No
*
At the time of booking your appointment with Belle Casa did you book with any other companies?
yes
no
selclean
my home
domestic solutions
merry maid
Other
*
What made you decide to sign up with Belle Casa?
-- Select --
Price
One dedicated housekeeper
Insurance protection
Replacement housekeeper programme
Good rapport with interviewor
Local company
Recommendation
Other
How do you rate the inital contact with Belle Casa?
Excellent
Good
OK
Not that bad
Really bad
*
How do you rate your contact now with Belle Casa?
Excellent
Good
OK
Not bad
Really bad
*
What issues have prompted you to contact the office once your housekeeper (HK) has settled into working in your home?
HK not turning up
Agency Fees
Not happy with performance of HK
Other
Damage to contents
Holiday Cover
Sickness Cover
Yes
No
Could have been better
*
When you contacted the office with an issue did you feel your comments were really listened to and accepted?
*
Were you happy with how the issue was resolved?
1 hour
Upto 4 hours max
Within 1 working day
Within 2 working days
Within 3 working days
How soon do you feel your phone call should be acknowledged?
What do you think is a reasonable time scale to get a response to an email?
What do you think is a reasonable time scale to get a response to a letter?
If you called the office to ask for a replacement housekeeper how quickly do you think this should take place?
Would you like to see a system established that logs the entrance and exit time of your housekeeper?
Yes and I would pay more for this system!
Yes, but don't want it to increase fees!
Maybe
Not essential
How often do you feel Belle Casa should be in touch with you?
Monthly
Bi-monthly
Quarterly
Contact as appropriately
How would you like to receive contact from Belle Casa?
Telephone
Email
Letter
Personal Visit occasionally
Only when necessary
What suggestions would you say would improve the service or make you feel a valued customer?
Did you/do you want to continue meeting your allocated housekeeper?
Yes, always
No, not really
Not bothered either way
Happy to hand over keys to agency for them to sort out
Very important
YES
Don't feel essential
NO
Are you aware of the housekeeper ambassador quarterly award?
Do you feel that acknowledgement from Belle Casa for hard work is important?
If you could nominate your housekeeper by sending us an email would you do so?
Do you feel that you should acknowledge good work from your housekeeper?
Have you heard of a mattress cleaning service?
Yes
No
Can't remember
Do you know that Belle Casa offer this service as part of keeping your home clean?
YES
No
Can't remember
The mattress cleaning service removes dust mites, dead skin cells etc which can collect and breed in our mattress; do you feel that having a hygienic mattress to sleep on is important and that this is a valuable service?
What would prevent you from taking advantage of this service? Do you feel that cleaning your mattress should become an essential part of the cleaning routine in your home?
Yes
No
Neither agree/disagree
Have you ever recommended Belle Casa's services to anyone?
If there was a cash incentive for recommending would you be more likely to recommend Belle Casa?
Would you be happy to recommend Belle Casa?
Please contact
[email protected]
if you have any questions regarding this survey.
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