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2012
June
C
Cust Profile Validation v2
Cust Profile Validation v2
Customer Profile Validation Process - Business Process Measurement Sheet
In Support of the Product Decommission Program
Purpose of this tracker:
Measure the performance of the data collection/verification business process to track how long it takes the process to collect and verify customer profiles.
Why this is important:
Tracking process capability allows us to baseline and improve its performance, to ultimately reduce the amount of time it takes to collect and verify customer profiles.
How this will be used:
We will track process performance on a periodic basis. First to baseline the process, and subsequently to measure improvements in process lead time and data accuracy.
If you have any questions or concerns about this effort please email
[email protected]
.
Thank you for your assistance in this effort!
Please enter your name
Length of time in current role at Verizon Enterprise Solutions.
-- Select --
< 1 year
1-3 years
4-6 years
7-9 years
10 + years
There are four high level steps identified within the Customer Profile Validation Process.
From the drop down below, please select the process step associated with your activity.
-- Select --
Goldmine Data Collection
Prioritize by TBR and Contract Date
Customer/Product Inventory Data Collection
Contract Data Collection
Contract Data Validation
Customer NASP / GUDUNS ID
Receive Date/Time: The date/time that you initially received the customer to work on.
Month
Day
Year
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2012
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Start Date/Time:
The date/time that you initiated work for the customer.
Month
Day
Year
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Jan
Feb
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Dec
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2011
2012
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2015
Completion Date/Time: The date and time that you completed the work for the customer.
Month
Day
Year
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Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
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01
02
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2012
2013
2014
2015
If there are defects present in the data please specify by selecting all that apply.
Defects are defined as missing, incorrect, or invalid data values in any combination of the following elements.
NASP ID
-- Select --
Missing Info
Incorrect/Invalid Info
NASPGUD
-- Select --
Missing Info
Incorrect/Invalid Info
NASPGUDName
-- Select --
Missing Info
Incorrect/Invalid Info
MasterSegment
-- Select --
Missing Info
Incorrect/Invalid Info
PurCat
-- Select --
Missing Info
Incorrect/Invalid Info
PurAnyProd
-- Select --
Missing Info
Incorrect/Invalid Info
PurOneProd
-- Select --
Missing Info
Incorrect/Invalid Info
PurPip
-- Select --
Missing Info
Incorrect/Invalid Info
CirCnt
-- Select --
Missing Info
Incorrect/Invalid Info
Product
-- Select --
Missing Info
Incorrect/Invalid Info
Expiration Date
-- Select --
Missing Info
Incorrect/Invalid Info
Term
-- Select --
Missing Info
Incorrect/Invalid Info
Notice Address
-- Select --
Missing Info
Incorrect/Invalid Info
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