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Exit Survey
 
 
1.How long have you used our services?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
 
 
2.Which of our services do you use? Select all that apply?
 
E-Banking
 
ATM
 
Credit cards
 
Advice
 
 
 
3.How would you rate your level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
 
4.How likely are you to continue doing business with us?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat likely
 
Very unlikely
 
 
 
5.How likely is it that you would recommend our services to a friend or colleague?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
6.Do you have any suggestion for improving our services?
   
 
 
 
7.What is your gender?
 
Male
 
Female
 
Prefer not to answer
 
 
 
8.Have you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times