Eclipse Customer Service Check list

1.

Was customer greeted within one minute of entering the store?

Yes

No

2.

was customer re-approached within two minutes of greeting?

Yes

No

3. ________________________________________________________________________________________________________________________________________________________________________________

Did associate leave non-selling functions to serve customer?

yes

no

4.

* Were open ended questions asked to determin customers needs?

yes

no

5.

* Was customer informed about promotions, and or, sale racks?

yes

no

6.

* was customer escorted to the fitting room?

yes

no

7.

* Was customer offered extra items while in fitting room?

yes

no

8.

* Were fitting rooms emptied as soon as the customer was done?

yes

no

9.

* Was the customer asked for the sale?

yes

no

10.

* Was customer offered at least one item at the cash desk?

yes

no

Customer check list