Surveys
2015
September
C
Customer Experience Survey - IndiGo
Customer Experience Survey - IndiGo
Customer Experience Survey - IndiGo
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Exit Survey
Thank you for participating in this survey about your flight from Singapore to Australia
Based on your experience, how likely would you be to recommend IndiGo Airlines to a friend or colleague?
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What could we have done to make your experience better?
What could we have done to make your experience better?
What could we have done to make your experience better?
What could we have done to make your experience better?
What could we have done to make your experience better?
What could we have done to make your experience better?
What could we have done to make your experience better?
What could we have done to make your experience better?
Thank you for participating in this survey about your flight from Singapore to Australia
Based on your experience, how likely would you be to recommend IndiGo Airlines to a friend or colleague?
«Very Unlikely
Very Likely»
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What could we have done to make your experience better?
Travel planning experience for your flight-
Rate your satisfaction with the following aspects of your travel with IndiGo
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N/A
Reservation process
What one thing would you like to tell us about your travel planning
What one thing would you like to tell us about your travel planning
What one thing would you like to tell us about your travel planning
What one thing would you like to tell us about your travel planning
What one thing would you like to tell us about your travel planning
What one thing would you like to tell us about your travel planning
What one thing would you like to tell us about your travel planning
What one thing would you like to tell us about your travel planning
What one thing would you like to tell us about your travel planning
Ease of Navigating
What one thing would you like to tell us about your travel planning
What one thing would you like to tell us about your travel planning
What one thing would you like to tell us about your travel planning
What one thing would you like to tell us about your travel planning
What one thing would you like to tell us about your travel planning
What one thing would you like to tell us about your travel planning
What one thing would you like to tell us about your travel planning
What one thing would you like to tell us about your travel planning
What one thing would you like to tell us about your travel planning
Pre-flight communication provided prior to arriving at Airport
What one thing would you like to tell us about your travel planning
What one thing would you like to tell us about your travel planning
What one thing would you like to tell us about your travel planning
What one thing would you like to tell us about your travel planning
What one thing would you like to tell us about your travel planning
What one thing would you like to tell us about your travel planning
What one thing would you like to tell us about your travel planning
What one thing would you like to tell us about your travel planning
What one thing would you like to tell us about your travel planning
Airport Experience at Singapore prior to going through seurity
Poor
Excellent
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N/A
Check-in Process
Helpfulness of IndiGo staff
Ease of passing through security
One thing you would like to tell us about your pre-security experience
Inflight and arrival experience for your flight
Poor
Excellent
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N/A
Helpfulness of flight attendants
Communication from Pilot/Co-pilot
Comfort of your seat
One thing you would like to tell us about your Inflight and Arrival experience
Value of Experience
Thinking about your travel experience, how would you rate your satisfaction with the following-
Poor
Excellent
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N/A
Price paid for Fare
Price paid for upgrade
Price paid for Inflight purchases
One thing you would like to tell us about the value of your flight.
Was your last trip with IndiGo primarily for Business or leisure/personal reasons?
Leisure/personal
Business
Both
How long have you been travelling with IndiGo
This was my first flight
Less than 6 months
Less than 3 years
Gender
What is your age group
18 or under
19-24
25-29
30-34
35 or above
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