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Our records indicate you recently worked with a support Technician regarding an issue or question with your ConEst software.

As part of our continued efforts to lead the industry in customer service, we would like to hear from you. Your feedback will be used to continue to improve the service we provide to our customers.

It will take less than 5 minutes to complete the questionnaire.

Your participation in this survey is completely voluntary. There are no foreseeable risks associated with this survey. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Jan Thayer at 800-662-7687 or by email at [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
What product was your call to Support regarding?
 
IntelliBid
 
JobTrac
 
SureCount
 
BidTrac
 
T&M Billing Manager
 
ConEst Formulas
 
ServiceWorks
 
 
 
Overall, how satisfied are you with the quality and performance of the ConEst product associated with this call?
 
Very Satisfied
 
Satisfied
 
Neutral
 
Not Satisfied
 
Very Dissatisfied
 
 
 
What about the product makes you most satisfied?
   
 
 
 
What would you most like to see improved with the product?
   
 
 
 
How satisfied are you with the overall performance of ConEst products, services, and personnel?
 
Very Satisfied
 
Satisfied
 
Neutral
 
Not Satisfied
 
Very Dissatisfied
 
 
 
How would you rate the service you received from the support technician on your recent call?
 
Excellent
 
Good
 
Average
 
Below Average
 
Poor
 
 
 
Please indicate how you feel about the following statement:

I would recommend ConEst to a colleague or professional acquaintance.
 
Strongly Agree
 
Agree
 
Undecided
 
Disagree
 
Strongly Disagree
 
 
 
What about your experience with ConEst makes you most likely to recommend a colleague or professional acquaintance?
   
 
 
 
Please add any additional comments you have regarding ConEst products, services, and personnel.
   
 
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