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Surveys
2010
June
C
Customer Feedback
Customer Feedback
ConEst Customer Feedback Survey
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Our records indicate you recently worked with a support Technician regarding an issue or question with your ConEst software.
As part of our continued efforts to lead the industry in customer service, we would like to hear from you. Your feedback will be used to continue to improve the service we provide to our customers.
It will take less than 5 minutes to complete the questionnaire.
Your participation in this survey is completely voluntary. There are no foreseeable risks associated with this survey. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Jan Thayer at 800-662-7687 or by email at
[email protected]
.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
What product was your call to Support regarding?
IntelliBid
JobTrac
SureCount
BidTrac
T&M Billing Manager
ConEst Formulas
ServiceWorks
Overall, how satisfied are you with the quality and performance of the ConEst product associated with this call?
Very Satisfied
Satisfied
Neutral
Not Satisfied
Very Dissatisfied
What about the product makes you most satisfied?
What would you most like to see improved with the product?
How satisfied are you with the overall performance of ConEst products, services, and personnel?
Very Satisfied
Satisfied
Neutral
Not Satisfied
Very Dissatisfied
How would you rate the service you received from the support technician on your recent call?
Excellent
Good
Average
Below Average
Poor
Please indicate how you feel about the following statement:
I would recommend ConEst to a colleague or professional acquaintance.
Strongly Agree
Agree
Undecided
Disagree
Strongly Disagree
What about your experience with ConEst makes you most likely to recommend a colleague or professional acquaintance?
Please add any additional comments you have regarding ConEst products, services, and personnel.
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