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Surveys
2017
April
C
Customer Feedback
Customer Feedback
0%
Questions marked with a
*
are required
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*
Firm
*
Email Address
*
Website
How satisfied are you with the product on the following parameters:
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
*
Safety
*
Quality
*
Life
*
Further use of the product?
Bridges
Mining Equipment
Fabrication
Defence
Earthmoving Equipment
Other
*
Is JSPL, a sole supplier of given product?
Yes
No
Evaluation of sales service & sale condition level:
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
*
Speed of reaction to delivery
*
Processing and Conclusion of sales contract
*
Communication method & level
*
Solution of claims
*
Providing complete and precise information on carried products
*
Availability of sales personnel
*
Price level
*
Availability of information on order status
*
Web site level
*
Response Time to inquiry
Delivery terms & Dispatching:
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
*
On time delivery
*
Supply of full order quantity
*
Kind of loading& fastening of shipment
*
Shipment accompanying documents
Product quality:
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
*
Flatness
*
Surface quality
*
Dimension tolerance
*
Marking
*
Internal homogeneity
Very Dissatisfied
Not Satisfied
Satisfied
Very Satisfied
*
Final Evaluation of cooperation
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