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  1. Surveys
  2. 2017
  3. June
  4. C
  5. Customer Feedback

Customer Feedback

Customer Feedback
0%
Questions marked with a * are required Exit Survey
 
Please rate your on boarding experience on below parameters
Very satisfied satisfied neither satisfied nor dissatisfied dissatisfied very dissatisfied
* Professional conduct of Exclusif staff during on boarding
* Quality of the booklets/literature/pamphlets received at the time of joining
* Explanations provided by Exclusif staff (completeness and coverage of key aspects, clarification of queries regarding the services, benefits, terms and conditions
* On boarding forms (in terms of how easy they were to understand)
 
 
Please rate the quality of services of your Relationship Manager (RM) and Investment Counselor (IC) on following parameters. If you have never been contacted by them, please proceed directly to the next question
Very satisfied Satisfied Neither satisfied nor dissatisfied dissatisfied very dissatisfied
Frequency of contact by RM
Quality of the service provided by RM for your banking and investment requirements
Job knowledge of the IC in respect of the investment matters of interest/relevance to you
Understanding of the IC regarding your needs and financial position and ability to show you investment opportunities that are best suited to your needs/risk appetite
 
 
 
How  would you rate the SBI Exclusif staff attending to your service requirements, clarification or complaints
 
Effective and prompt
 
Effective but not prompt
 
Prompt but not effective
 
Neither effective nor prompt
 
 
How would you rate the e-wealth centre for putting through your banking and investment transactions?
Very satisfied Satisfied Neither satisfied nor dissatisfied dissatisfied very dissatisfied Have not used this facility
For banking transactions
For investment transactions
Quality of Video call
Quality of Audio call
 
 
How would you rate the client portal for putting through your investment transactions and other information?
Very satisfied Satisfied Neither satisfied nor dissatisfied dissatisfied Have not used this facility
Ease of Transaction(Time and flow)
Usability (Look and feel and Page navigation)
Success rate of transaction
Availability of information for investment decision
 
 
Are you aware about and have you used any of the following benefits that comes with your SBI Exclusif membership?
I am aware of this benefit and used same I am aware of this benefit but have not used same I am not aware of this benefit Whether this benefit should be continued or replaced with other benefits?
* Accelerated SBI Reward points
* Airport lounge access
* Book-my-show Movie ticket offer
* Locker rent concession
* Free Remittances
 
 
Please rate the services available at your Wealth hub, in the following table (Please tick against appropriate column against each parameter). If you have never used Wealth hub, please proceed directly to the next question.
Very satisfied satisfied Neither satisfied nor dissatisfied dissatisfied very dissatisfied
Ambience-interior decoration, branding, approach, parking
Amenities like drinking water, seating/waiting area, restroom etc.
Time taken to serve
Job knowledge of hub staff about banking
Job knowledge of hub staff about investments
Overall convenience of Investment services
Overall convenience of banking services
 
 
Will you recommend SBI Exclusif to your friends/relatives? (On a Scale of 1 to 10, 1 being least likely and 10 being very likely)
least likely
very likely
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