Customer Insights

Questions marked with a * are required

Exit Survey

* On which social media platforms does your company have an active presence?

Facebook

Instagram

Twitter

Google+

YouTube

Other

What are the major purposes for you to use social media?

Brand Awareness

Crowd Sourcing

Customer Care

Fulfilment

Recruiting

Customer Profiling

Other

Why does your company use different social media networks and not any one of them?

To reach out to more audience

To reach out to different audience

For different purposes

Because our competitors do

We don't know

Other

* Who have the authority to manage and run these social media accounts for the company?

Is there any hierarchy created in your organization when it comes to managing these social media networks?
(such as providing different social media access to different people)

Yes

Do you use any social media management software like Hootsuite, Spredfast etc. in your company?
(Social media management software allows companies to manage online brands and submit messages to a variety of social media services, including Twitter, Facebook, Google+)

Yes

* Please prioritise following social media risk from high to low for your organisation.

	Drag your choices here to rank them
Negative comments about company Disclosure of proprietary information Fraud Legal, regulatory & compliance violation Corporate Identity theft

* What are social media risks according to you?

* Is your company concerned about the risks of social media?

Very concerned

Our company is concerned but we believe risks can be mitigated/avoided

Our company does not believe there are any appreciable risks,

Other

* Has your company already faced a social media fraud in the past?

Yes

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