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  1. Surveys
  2. 2017
  3. June
  4. C
  5. Customer Loyalty on Entertainment E-ticketing

Customer Loyalty on Entertainment E-ticketing

 An Evaluation of Customer loyalty on Entertainment e-Ticketing Service in Durban Kwazulu Natal.
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Questions marked with a * are required Exit Survey
 
 
* 1. Do you attend entertainment events?
 
YES
 
NO
 
 
 
* 2. Is internet service a new trend to you?
 
YES
 
NO
 
I don't Use Internet
 
 
 
 
* 3. Do you trust internet purchasing?
 
Yes
 
No
 
I don't purchase online
 
 
 
* 4. Would you advise anyone to use e-service in entertainment? 
 
Yes
 
No
 
 
 
* 5. Would you like to see e-service running efficiently in Durban?
 
YES
 
NO
 
 
 
* 6. Do you prefer electronic or retail ticketing?
 
Electronic
 
Retail
 
 
 
* 7. Overall, how often do you use the Internet?
 
A. Almost constantly
 
B. Several times a day
 
C. About once a day
 
D. Several times a week
 
E. Once a week
 
F. Less often

 
 
 
* 8. How likely do you purchasing internet product?
 
Extremely likely
 
Very likely
 
Moderately likely
 
Slightly likely
 
Not at all likely

 
 
 
* 9. How would you rate e-service of entertainment?
 

scale of:

2-5

 
 

scale of:              

6-8

 
 

Scale of:

9-10

 
 
 
 
* 10. Do you agree with the development of e-commerce (e-service) in Durban?
 
Strongly disagree
 
Disagree
 
Neither agree nor disagree
 
Agree
 
Strongly agree