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  2. 2011
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  5. Customer Questionnaire
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Exit Survey »
 
 
Hello:

We are interested in your past experiences (or present if you have multiple vendors) with other contact center technology providers besides Noble Systems. It will take only a few minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact our Business Intelligence team at [email protected]

We hope to use your responses so we can improve our products and services. Thank you very much for your time and support.

Please start the survey now by clicking on the Continue button below.
 
 
* How did you purchase from your prior Contact Center Technology Provider?
 
Direct Sales
 
Resellers
 
 
* How long did you use your prior Contact Center Technology Provider's services and products?
 
Less than 6 months
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
* Please indicate your reasons for leaving your prior Contact Center Technology Provider (please select all that apply):
 
Company had poor customer service
 
Product Platform was hard to use
 
System was down frequently
 
Did not have desired features
 
Other
 

 
 
* How would you rate your overall satisfaction with your Noble Systems Solutions?
 
Very Satisfied
 
Somewhat Satisfied
 
Neutral
 
Somewhat Dissatisfied
 
Very Dissatisfied
 
 
* Which Platform/Product were you using with your prior Contact Center Technology Provider?
   
 
 
* Which product feature(s) did you NOT LIKE from your prior Contact Center System?
   
 
 
* Which product feature(s) did you LIKE from your prior Contact Center System?
   
 
How does Noble compare with your prior Contact Center Technology Provider?
Noble is the Best! Somewhat Better Neutral Worse N/A
* Communications (product, updates, news)
* Customer Service
* Helpful and knowledgeable employees
* Product Quality
* Products Price
* Service & Maintenance Prices
* Service Quality
* Support Quality (Resolution of Issues)
* Training
 
 
* On a scale of 1 to 5, how likely would you be to recommend to other companies that they switch from your prior Contact Center System to a Noble Systems Solution?
1 (not likely) 2 3 4 5 (very likely)
 
 
* Do you use, or would you like to use, 3rd party online forums (such as LinkedIn) to discuss Noble technology? If yes, which forums?
   
 
 
* Finally, do you have any suggestions for improving our products/services?
   
 
 
Email Address (Optional)
   
 
 
 
Thank you for participating! Your collaboration is greatly appreciated!
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