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  1. Surveys
  2. 2008
  3. March
  4. C
  5. Customer Satisfaction - Fructa CR SA - 1 semester
 
 
Hello:
You are invited to participate in our survey Customer Satisfaction. In this survey, you will be asked to complete seven questions about our Customer Service. It will take no more than five minutes to complete the questionnaire.

Your participation is completely voluntary. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential. Your information will be coded. If you have questions at any time about the survey or the procedures, you may contact our Customer Service Department at (506)-2-765-4141 Ext 124 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
Overall, how satisfied are you with Fructa CR SA?



Very
Dissatisfied
1

2

3
Neutral
4

5

6 		Very
Satisfied
7
 
 
 
How likely is it that you use Fructa CR SA again in the future?



Very
Unlikely
1

2

3
Neutral
4

5

6 		Very
Likely
7
 
 

How likely would you be to recommend Fructa CR SA to your friends or colleagues?


Very
Unlikely
1

2

3
Neutral
4

5

6 		Very
Likely
7
 
 



Please rate the IMPORTANCE of each of the following services provided by Fructa CR SA.
Not at all
Important
1

2

3
Neutral
4

5

6 		Very
Important
7
Timeliness of Delivery
Import documentation
Characteristics of the product according with your order
Customer service in general
 
 



Please rate your SATISFACTION with each of the following services provided by Fructa CR SA:


Very
Dissatisfied
1

2

3
Neutral
4

5

6 		Very
Satisfied
7
Timeliness of Delivery
Import documentation
Characteristics of the product according with your order
Customer service in general
 
 
 
Taking in consideration your answers in the last survey. do you feel that the Fructa's customer service has improved?
 
Yes, I feel the service has improved
 
No, the service has not improved it is the same
 
No, service has not improved but it has decreased
 
 
 
In case you feel that Fructa's customer service does not fulfill your expectations; could you please give us the keys where we have to improve to delight you?
   
 
 
 
Please feel free to give us your opinion and comments if you thinks that they are important to improve our service
   
 
Please contact [email protected] if you have any questions regarding this survey.
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