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  1. Surveys
  2. 2013
  3. March
  4. C
  5. Customer Satisfaction
Exit Survey
 
 
Hello,
You are invited to participate in our customer satisfaction survey. In this survey, we will ask you some questions about the quality of the loan process and what we can do to make things better. It will take approximately 10-15 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Tom Hammond at (317) 548-5806 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
Your Name
   
Loan Officer's Name
   
Realtor's Name
   
New Home Phone Number (if applicable)
   
 
 
 
How were you introduced to Caliber Funding LLC and why did you choose us?
   
 
 
On a scale from Unsatisfactory to Outstanding, how would you rate:
Unsatisfactory Poor Average Good Outstanding
Our communication program
Our ability to anser your questions
Our accessibility and prompt service
Our service over other lending companies
The closing (Was it smooth & on time?)
Your overall mortgage experience
 
 
 
Which of our services were most helpful in reducing your stress during this busy time? What did you like best about working with Caliber Funding?
   
 
 
 
Please drag and rank(1st to 8th) the following in order of importance when choosing a mortgage lender.
Drag your choices here to rank them
     
     
     
    How could we improve our service?
       
     
     
     
    Would you recommend Caliber Funding to a friend or relative?
     
     
    At Caliber, we value your opinion and strive to build our business through referrals from valued clients like you. feel free to pass my name on to your family and friends. If you, specifically , know of anyone in th emarket for a new house, please write their contact information below. We will ensure their home buying experience is world class.
    Contact Name Contact Phone #
    1.
    2.
    3.