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Surveys
2011
April
C
Customer Satisfaction 2011
Customer Satisfaction 2011
0%
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How long have you used our company's services?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
Which department's services did you use?
Contracted Services
Hourly Equipment Services
Hourly Trucking Services
Please indicate your level of satisfaction with the following attributes of our service.
Very Dissatisfied
Somewhat Dissatisfied
Neutral
Somewhat Satisfied
Very Satisfied
N/A
Ease of Booking
Ability to Accommodate Your Schedule
Quality of Work
Arrived at Time Scheduled
Professionalism of Our Field Staff
Safety of Operation
Price
Accuracy of Invoice
Helpfulness of Office Staff
Comment:
Please complete the following. The service...
Was better than expected
Matched expectations
Was worse than expected
Please rate how strongly you agree/disagree with the following statements.
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
Our service played a key role in increasing your business results
The cost of our service is worth the benefits achieved
We achieved the pre-established targets/goals
We understand the needs of your company
We are thorough in planning and execution
Comment:
How likely are you to renew your contract/conduct further business with us?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
How do we rate compared to other contractors in our field?
Much better
Better
About the same
Worse
Much worse
Don't know/not applicable
Do you have any suggestions for improvement?
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