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Surveys
2011
June
C
Customer Satisfaction
Customer Satisfaction
0%
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How long have you been purchasing our tutoring services?
Less than a month
A month to less than 3 months
3 months to less than 6 months
6 months to less than a year
A year or more
How often do you use our services?
Few times a week
Once a week
Every other week
Once a month
Less than once a month
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
Please indicate the level of satisfaction with our tutoring agency's attributes.
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Delivery of service
Methods of communication
Customer Service
Professionalism
Price
Billing policies
Methods of payments
Knowledge of our tutors
Name of the tutor you worked most recently with.
How does the tutor provided by Tutoring in Los Angeles rate on the following attributes:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Punctuality
Flexibility in scheduling the sessions
Knowledge of the subject matter
Communication skills
Teaching skills
How do we rate in comparison to other tutoring agencies?
Much better
Better
About the same
Worse
Much worse
Don't Know/I haven't used other tutoring companies
Please rate how strongly you agree/disagree with the following statements:
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
Tutoring in Los Angeles played a key role in increasing my child's grade
The cost of tutoring is worth the benefits achieved
We achieved the pre-established targets/goals
Tutoring in Los Angeles understands my child's tutoring needs
Tutoring in Los Angeles is thorough in assigning the tutor
Do you have any suggestions?
How likely are you to renew your contract with us?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
My child is out of school, I don't need tutoring anymore
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