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  1. Surveys
  2. 2012
  3. July
  4. C
  5. Customer Satisfaction
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Hello:
You are invited to participate in our Customer Satisfaction Survey. In this survey, we are inviting our customers to rate the services and products we deliver. It will take approximately 15 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with the survey. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions to enable use to improve the service and products you receive.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at (573) 335-5157 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
How satisfied are you with your overall experience with Technology and Networking, Inc.?
 
Very Dissatisfied
 
Not Satisfied
 
Neutral
 
Satisfied
 
Very Satisfied
 
 
How likely are you to recommend Technology and Networking, Inc. to a friend or collegue?
 
Definitely would not
 
Probably would not
 
Might
 
Probably would
 
Definitely woud
 
 
How likely are you to buy from Technology and Networking, Inc. again?
 
Definitely would not
 
Probably would not
 
Might
 
Probably would
 
Definitely would
 
When considering your overall experience with Technology and Networking, Inc., please indicate how satisfied you are with:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Professionalism
Quality of products
Quality of service
Value received relative to price paid
Level of communication
 
 
Comments/Suggestions about your overall experience with Technology and Networking, Inc.:
   
 
 
When considering the Sales Process, please indicate how satisfied you are with:
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
Overall quality of sales process
Account Manager's product knowledge
Account Manager's ability to satisfy your business needs
TAN/ASC's ability to deliver products and services
Level of communication
Overall quality of products relative to price paid
 
 
Please rate our service technicians on each of the following attributes:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Professionalism
Responsiveness on service requests
Knowledge of problem
Efficiency in solving the problem
Manner of handling follow-up questions
Level of communication
Overall quality of service relative to price paid
 
 
How many employees are in your entire company?
 
1-10
 
11-25
 
26-50
 
51-100
 
101-250
 
250+
 
 
 
What is your role within your organization?
 
CxO
 
Executive
 
Director
 
Manager
 
Staff Member
 
Other
 
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