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  5. Customer Satisfaction
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Exit Survey
 
 
At Goodall Global Industries, we strive to provide a customer service experience that is helpful, relevant, and as hassle-free as possible. We are always looking for areas where we can improve. To that end, we would like to invite you to take a brief survey regarding your recent experience with our customer service team. We appreciate your time, and your feedback!
 
 
 
We strive to get you to a live representative within 2 minutes of your call. Were you directed to a live representative within 2 minutes?
 
Yes
 
No
 
I did not speak with a live representative
 
 
 
Was our customer service team member professional?
 
Yes
 
No
 
I did not speak with a live representative
 
 
 
Did our customer service team member listen to you needs?
 
Yes
 
No
 
I did not speak with a live representative
 
 
 
Did our customer service team member have knowledge relevant to your need?
 
Yes
 
No
 
I did not speak with a live representative
 
 
 
Was our customer service team member able to provide a satisfactory solution to your need?
 
Yes
 
No
 
I did not speak with a live representative
 
 
 
Overall, how would you rate your experience with our customer service team?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
Are there any areas of your experience that you feel could be improved?