This free survey is powered by
  1. Surveys
  2. 2017
  3. July
  4. C
  5. customer satisfaction
0%
Exit Survey
 
Contact Information
NAME : 
ADDRESS : 
OCCUPATION : 
 
 
 
< 1,00,000 1,00,000-5,00,000 5,00,000-10,00,000 >10,00,000
Annual Income
 
 
 
18-25 26-30 31-40 41-50 51-60 ABOVE 60
AGE
 
 
SATISFACTION IN TECHNOLOGY USE
VERY SATISFIED SATISFIED NEUTRAL DISSATISFIED VERY DISSATISFIED
ATM SERVICES
INTERNET BANKING SERVICES
TELEPHONE BANKING SERVICES
MOBILE BANKING SERVICES
 
 
PROBLEM OF TECHNOLOGY USE
OFTEN RARELY NEVER
ATM PROBLEMS
INTERNET BANKING PROBLEMS
TELEPHONE BANKING PROBLEMS
MOBILE BANKING PROBLEMS
 
 
SATISFACTION LEVEL REGARDING VARIOUS FACTORS
VERY SATISFIED SATISFIED NEUTRAL DISSATISFIED VERY DISSTISFIED
RELIABILITY
RESPONSIVENESS
ASSURANCE
EFFICIENCY
ACCURACY
SECURITY
EASY BANKING
CUSTOMER SERVICE
SERVICE QUALITY
 
 
 
Does your bank offers competitive service charges?
 
YES
 
NO
 
 
 
Do you think your bank offers competitive interest rate?
 
 
YES
 
NO
 
 
 
Would you recommend this bank to your friends, relatives, associates
 
YES
 
NO
 
 
 
When do you think of your bank what comes first in your mind?
 
Personalized service
 
Wide branch network
 
Customer service
 
computerized banking
 
Core banking

 
 
 
Your overall opinion about this survey
 
Satisfactory
 
Will yield result
 
Looking forward for result