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Surveys
2012
June
C
customer satisfaction and loyalty
customer satisfaction and loyalty
0%
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What is your gender?
Male
Female
*
Which category below includes your age?
21 years old or younger
21 to 25 years old
26 to 30 years old
31 to 35 years old
36 years old & above
*
What is your monthly income?
$1000 and below
$1001 to $2000
$2001 to $3000
$3001 to $4000
$4001 and above
*
What is your occupation?
Professional/Manager
Executive
Administrative
Sales
Technical
Student
Other
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How often do you visit Charles & Keith Singapore?
Never
Daily
Weekly
Monthly
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How much do you approximately spend at Charles & Keith Singapore per visit?
$19 -$39
$40- $69
$70 - $99
$99 or more
Overall, how would you rate your most recent buying experience in Charles and Keith Singapore? (Please check the appropriate box)
Excellent
Very Good
Good
Just OK
Poor
*
Thinking on your overall buying experience in Charles and Keith Singapore, how would you rate each of the following factors? (Please check the appropriate box)
Excellent
Very Good
Good
Just OK
Poor
*
Friendliness of staff
*
Services provided by staff
*
Knowledgeableness of staff
*
Overall Satisfaction on Staff
Thinking on your overall buying experience in Charles and Keith Singapore, how would you rate each of the following factors? (Please check the appropriate box)
Excellent
Very Good
Good
Just OK
Poor
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Promotions availabilities in store to attract customer
*
In-store shopping experiences (process from viewing to making payment)
*
In-store products quality
*
In-store display products (attractively)
*
Overall Satisfaction on Facilities
Thinking on your overall buying experience in Charles and Keith Singapore, how would you rate each of the following factors? (Please check the appropriate box)
Excellent
Very Good
Good
Just OK
Poor
*
Waiting time for making payment
*
Waiting time for staff to serve
*
Overall Satisfaction on waiting time
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