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Surveys
2015
April
C
Customer Satisfaction Form
Customer Satisfaction Form
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Thank you for agreeing to take the time to complete our Customer Satisfaction Survey. It is important to us at CNCROTARY.COM to provide all of our customers with the highest level of customer service possible. Your responses to our survey and the comments that you provide us with will ensure that we are always striving to achieve this.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project however, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Jilly McCague by email at
[email protected]
.
Thank you very much for your time and support.
Please start with the survey now by clicking on the
Continue
button below.
Where did you hear about CNCROTARY.COM?
When calling in, were you able to get through to the appropriate person?
Yes
No
If you had to leave a number, approximately how long did you have to wait for a return call?
Approximately how long were you kept on hold for?
Were you given the information you were ringing for?
Yes
No
Please tick the relevant boxes that best describe the employee you were speaking to:
Polite
Friendly
Professional
Knowledgeable
Rude
Unhelpful
Incompetent
Can't Remember
When you received the quote, was it for exactly what you wanted?
Yes
No
Where you kept up-to-date through the process?
Yes
No
Was your delivery received on time?
Yes
No
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