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Surveys
2013
September
C
Customer satisfaction Sept 2013
Customer satisfaction Sept 2013
0%
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Hello:
We would really appreciate a few moments of your time to tell us about your experience using Mrs Bucket for your cleaning requirements.
This is a confidential survey, but if you would like to leave us your name and address please write in the below box.
Many Thanks
Rachael Flanagan
Director of Mrs Bucket
How often do you use our services?
Daily
Weekly
Fortnightly
Monthly
Quarterly
Annually
How long have you been purchasing our services?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How do we rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service experience
On-time delivery of service
Professionalism
Purchase experience
Quality of service
Understanding of customers' needs
How do we rate in comparison to other companies that offer the same services?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
How likely are you to continue using our services?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
Do you have any suggestions for improvement?
We are always looking to improve our service and we would like to Thank You for filling in this survey
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