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  2. 2013
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  5. Customer Satisfaction Survey - Draft 2.1

Customer Satisfaction Survey - Draft 2.1

Customer Satisfaction Survey
 
Are we able to understand your plastic raw material needs?
Poor Fair Good Great Excellent
 
 
 
Did the product meet your specifications?
Poor Fair Good Great Excellent
 
 
 
Do we fulfill your volume requirements?
Poor Fair Good Great Excellent
 
 
 
Do we meet your delivery schedule?
Poor Fair Good Great Excellent
 
 
 
Did you receive the required documentation on time?
Poor Fair Good Great Excellent
 
 
 
Do we provide a timely response to your issues?
Poor Fair Good Great Excellent
 
 
 
Do we timely resolve your issues?
Poor Fair Good Great Excellent
 
 
 
Overall ease of doing business with KT:
Poor Fair Good Great Excellent
Overall ease of doing business
 
 
Will you do business with KT on a regular basis?
Poor Fair Good Great Excellent
 
 
 
How do you like our customer service representative's:
Product Knowledge
Response Time
Communication (Verbal & Written)
 
 
How do you rate us compared to your best supplier?
Rating
 
 
 
Do you / Have you used our website?
 
No
 
Yes
 
 
How do you rate our website's:
Ease of Navigation (easily found what you were looking for)
Useful Information (the info I was looking for was on the website)
 
 
 
Additional Comments / Feedback you feel may be helpful to us in our quest for Continuous Improvement
   
 
Kal-Trading Inc. 3440 Wolfedale Road, Mississauga, ON, L5C 1W4