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  5. Customer Satisfaction Survey - Draft 3.1

Customer Satisfaction Survey - Draft 3.1

Customer Satisfaction Survey
 
Please Rate the Following:
Poor Fair Good Great Excellent
Are we able to understand your plastic raw material needs?
Did the product meet your specifications?
Do we fulfill your volume requirements?
Do we meet your delivery schedule?
Do you receive the required documentation on time?
Do we provide a timely response to your issues?
Do we timely resolve your issues?
Overall ease of doing business with KT:
Will you do business with KT on a regular basis?
 
 
How do you like our customer service representative's:
Product Knowledge
Response Time
Communication (Verbal & Written)
 
 
How do you rate us compared to your best supplier?
Rating
 
 
 
Do you / Have you used our website?
 
No
 
Yes
 
 
How do you rate our website's:
Ease of Navigation (easily found what you were looking for)
Useful Information (the info I was looking for was on the website)
 
 
 
Additional Comments / Feedback you feel may be helpful to us in our quest for Continuous Improvement
   
 
Kal-Trading Inc. 3440 Wolfedale Road, Mississauga, ON, L5C 1W4