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  5. Customer Satisfaction Survey - Draft 4.0

Customer Satisfaction Survey - Draft 4.0

Customer Satisfaction Survey
 
 
Please answer the following based on your experience with Kal-Trading over the last 6 months
 
 
1. Please Rate our abilities on the Following:
Poor Fair Good Great Excellent
Understanding your plastic raw material needs
Meeting your product specifications
Fulfilling your volume requirements
Meeting your delivery schedule
Providing the required documentation on time
Providing a timely response to your queries
Overall ease of doing business with KT:
How likely are you to do business with KT on a regular basis?
 
 
2. How do you like our Account Executive's:
Product Knowledge
Response Time
Communication (Verbal & Written)
 
 
3. How do you rate us compared to your best supplier?
Rating
 
 
What types of Material do you use? (Check all that apply)
 
Prime Virgin
 
Virgin O/S
 
Repro
 
Regrind

 
 
Which Materials do you use? (Check all that apply)
 
PP
 
PE
 
PET
 
PS
 
PC
 
PC/ABS
 
ABS
 
PVC
 
NYLON
 
EVA
 
TPE/ TPV
 
TPO
 
Other
 

 
 
 
Additional Comments / Feedback you feel may be helpful to us in our quest for Continuous Improvement
   
 
www.kaltrading.com Kal-Trading Inc. 3440 Wolfedale Road, Mississauga, ON, L5C 1W4