Customer Satisfaction Survey - Rough Draft

Exit Survey

Are we able to understand your plastic raw material needs?

No

Partially

Mostly

Yes

Did the product meet your specifications?

No

80% / Barely

Yes

Do we fulfill your volume requirements?

25%

50%

75%

100%

Does the material arrive by the agreed upon date?

Never

Sometimes

Mostly

Always

Did we provide you with the requested documentation?

No

Yes

Do we provide a timely response to issues brought up?

No

Yes

N/A

Do we properly & timely resolve any issues brought up?

No

Yes

N/A

Overall ease of doing business with KT:

	A Bit Difficult	Relatively Smooth	Easy as Cake!
Overall ease of doing business:

Will you do business with KT on a regular basis?

No

Maybe

Yes

How do you like our customer service representative's:

Product Knowledge

Availability for Correspondence

Method of Communication

How do you rate us compared to your best supplier?

	4th	3rd	2nd	KT is #1!
Rating

Do you / Have you used our website?

No

Yes

How do you rate our website's:

Ease of Navigation (easily found what you were looking for)

Useful Information (the info I was looking for was on the website)

Additional Comments / Feedback you feel may be helpful to us in our quest for Continuous Improvement

Kal-Trading Inc. 3440 Wolfedale Road, Mississauga, ON, L5C 1W4