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Surveys
2015
April
C
Customer Satisfaction Survey- Sesa Sterlite
Customer Satisfaction Survey- Sesa Sterlite
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Your Organization's Name :
Your Name :
Your Designation :
How long have you done business with Sterlite?
Less than 1 year
1-5 years
6-10 years
More than 10 years
How often do you purchase our product?
Weekly
Monthly
Quarterly
Annually
What aspect of the product are you most satisfied with?
Availability
Price
Quality
Delivery
Customer service
Other
Phosphoric acid procured is used for which end product in your company?
DAP/NP/NPK
Mineral supplements
Industrial maintenance
Biological treatment process
Other
Is our acid quality in line with your requirement, if not please specify characteristics which we need to look into
If a quality issue arises,our company strives to make sure it is quickly and appropriately resolved.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
With respect to order and delivery, please respond to the following.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
Once payment is done, orders are processed quickly.
Information regarding the status of pending deliverables is apprised by the point of contact as and when required.
Changes to promised delivery dates are communicated to me before hand.
There is no compromise in the quantity of acid received.
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