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Surveys
2005
March
C
Customer Satisfaction Survey
Customer Satisfaction Survey
0%
Hello:
You are invited to participate in our 5 minute Customer Satisfaction Survey.
Your responses will help us to better serve you. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. If you have questions at any time about the survey or the procedures, you may contact Kevin Zoeller at 860-482-1010 or by email at the email address specified below.
Thank you very much for your time and support. Please start the survey now by clicking on the
Continue
button below.
*
Where are you from?
-- Select --
North America
Europe
Asia
Africa
Australia
Other
*
Which type(s) of products interest you most? Select up to 3.
Electronic/Electrical
Optical
Masking
Plastic bonding
Automotive
Packaging
UV Curing Equipment
Glass bonding
Gasketing
Medical
Other
*
Which best describes you at this point?
Information/Sample Gathering
Testing/Start Up
Current Customer
No longer interested in DYMAX products
Other
How well do the following phrases describe www.dymax.com?
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
NA
Easy to Navigate
Informative
Professional Appearance
How well do the following phrases describe DYMAX selector guides and brochures?
Strongly Disagree
Somewhat Disagree
Nuetral
Somewhat Agree
Strongly Agree
NA
*
Easy to Obtain
*
Informative
*
Professional Appearance
How well do the following phrases describe your perception of DYMAX employees?
Strongly Disagree
Somewhat Disagree
Nuetral
Somewhat Agree
Strongly Agree
NA
*
Attentive/Available
*
Knowledgeable
*
Professional
*
Which area would you suggest DYMAX improve upon? (Select up to 1)
Website
Customer Support
Material Performance
Curing Equipment Performance
Literature
Product Pricing
Other
*
Which customer support functions need the most improvement DYMAX? (Select up to 3)
Customer visits
Obtaining literature
Answering questions
Improved quality
Troubleshooting problems
Obtaining rental/demo equipment
On time delivery
Obtaining quotes
Obtaining samples
Other
*
Which would be more beneficial to you?
Lower priced material
Lower priced equipment
*
Which curing equipment features would most like to see improved? (Select up to 2)
Higher intensity
More stable intensity (photo-feedback)
Improved reliability
Longer bulb life
Other
*
How would you like to see the material performance improved? (Select up to 3)
Softer or harder
Better thermal cycling/temperature resistance
Higher bond strength
Thicker or thinner
Less shrinkage
Better moisture/solvent resistance
Faster cure
Other
*
Which aspects of our literature would you like to see improved? (Select up to 2)
Selector guides - more information on dispensing and curing
Product Data Sheets - more product properties
General Literature - an overview of DYMAX's product lines and corporate info
Selector guides - more product properties
Product Data Sheets - more information on dispensing and curing
Technical Bulletins - improved literature that addresses frequently asked questions
*
Which aspects of our website would you like to see improved? (Select up to 2)
Add contact information for DYMAX personnel
More technical/educational sections
Elminate need to register prior to downloading PDS's
Add links to complementary sites (like dispensing equipment manufacturers)
Easier site navigation
Add videos that demostrate the technology
Other
Would you recommend DYMAX to a colleague interested in our technology?
Definitely Not
Probably Not
Not Sure
Probably
Definitely
Please contact
[email protected]
if you have any questions regarding this survey.
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