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Surveys
2005
March
C
Customer Satisfaction Survey
Customer Satisfaction Survey
0%
Hello:
You are invited to participate in our 5 minute Customer Satisfaction Survey.
Your responses will help us to better serve you. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. If you have questions at any time about the survey or the procedures, you may contact Kevin Zoeller at 860-482-1010 or by email at the email address specified below.
Thank you very much for your time and support. Please start the survey now by clicking on the
Continue
button below.
*
Where are you from?
-- Select --
North America
Europe
Asia
Africa
Australia
Other
*
Which type(s) of products interest you most? Select up to 3.
Plastic bonding
Medical
Gasketing
Automotive
Masking
Electronic/Electrical
Optical
UV Curing Equipment
Packaging
Glass bonding
Other
*
Which best describes you at this point?
Information/Sample Gathering
Testing/Start Up
Current Customer
No longer interested in DYMAX products
Other
How well do the following phrases describe www.dymax.com?
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
NA
Easy to Navigate
Informative
Professional Appearance
How well do the following phrases describe DYMAX selector guides and brochures?
Strongly Disagree
Somewhat Disagree
Nuetral
Somewhat Agree
Strongly Agree
NA
*
Easy to Obtain
*
Informative
*
Professional Appearance
How well do the following phrases describe your perception of DYMAX employees?
Strongly Disagree
Somewhat Disagree
Nuetral
Somewhat Agree
Strongly Agree
NA
*
Attentive/Available
*
Knowledgeable
*
Professional
*
Which area would you suggest DYMAX improve upon? (Select up to 1)
Customer Support
Literature
Product Pricing
Website
Material Performance
Curing Equipment Performance
Other
*
Which customer support functions need the most improvement DYMAX? (Select up to 3)
Obtaining quotes
Obtaining samples
Obtaining rental/demo equipment
Troubleshooting problems
Obtaining literature
Customer visits
Answering questions
On time delivery
Improved quality
Other
*
Which would be more beneficial to you?
Lower priced equipment
Lower priced material
*
Which curing equipment features would most like to see improved? (Select up to 2)
Improved reliability
Longer bulb life
Higher intensity
More stable intensity (photo-feedback)
Other
*
How would you like to see the material performance improved? (Select up to 3)
Faster cure
Higher bond strength
Softer or harder
Better moisture/solvent resistance
Less shrinkage
Better thermal cycling/temperature resistance
Thicker or thinner
Other
*
Which aspects of our literature would you like to see improved? (Select up to 2)
Selector guides - more information on dispensing and curing
General Literature - an overview of DYMAX's product lines and corporate info
Product Data Sheets - more information on dispensing and curing
Technical Bulletins - improved literature that addresses frequently asked questions
Selector guides - more product properties
Product Data Sheets - more product properties
*
Which aspects of our website would you like to see improved? (Select up to 2)
Easier site navigation
Add links to complementary sites (like dispensing equipment manufacturers)
Add contact information for DYMAX personnel
More technical/educational sections
Elminate need to register prior to downloading PDS's
Add videos that demostrate the technology
Other
Would you recommend DYMAX to a colleague interested in our technology?
Definitely Not
Probably Not
Not Sure
Probably
Definitely
Please contact
[email protected]
if you have any questions regarding this survey.
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