Customer satisfaction survey

Exit Survey »

You are invited to participate in Rentokil Pest Control customer satisfaction survey. Approximately 100 people will be asked to complete this survey that asks questions about the customer service that they received from Rentokil. It will take approximately 10 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Merve Delialioglu at 02 8719 6113 or by email at [email protected].

As an incentive for your participation you will be in a draw for a chance to win a Coles Myer voucher valued at $50.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

* You have recently requested a pest control quote from Rentokil Pest Control. We find that you did not proceed with this quotation. Could you indicate why you did not proceed with Rentokil's quote by selecting one or more from the following options:

I decided I do not want pest control anymore

I received a better price from another company

I received better customer service from another company

I was given more information by another company

* On a scale of 1 to 10 (1 being 'Highly Dissatisfied' and 10 being 'Highly Satisfied') how would you rate the service you received from Rentokil?

* What is your reason for the score given in Question 2?

* On a scale of 1 to 10 (1 being 'Definitely would not' and 10 being 'Definitely would') would you recommend Rentokil to family and friends?

* What is your reason for the score in Question 4?

* Any other feedback/comments?