Customer Satisfaction Survey

You recently did an an enquiry on your Matrix account.

Yes

Please specify what services did you require i.e. Internet Tracking; did you call in to poll your vehicle, did you request a report or a statement etc.

Thinking about your most recent contact, how would you rate the representative's ability to help you or the service you received?

How would you rate the representative's overall knowledge of your problem or questions?

Have you needed assistance with any of the following departments, and when you dealt with this division were you assisted in a professional manner and was your query dealt with effectively:
Control Room- Response time on alarms and recovery
Customer Care - movement and log book reports.Insurance certificates. Updating of contact details. Assisting with Internet Tracking, Geolok and cell phone postioning.Testing the unit. Please rate the service received from this department.
Schedulling- Are you happy with the time the scheduler took to call you to arrange for your repair? If not what do you think is the appropriate response time?
Credit Control- When the controller called for your outstanding account. Kindly rate if you are satisfied with the way the controller assisted you.

Please rate your overall impression of Matrix Vehicle Tracking's service.

Would you recommend the Matrix products to other Companies/ individuals.

Yes