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Surveys
2015
September
C
Customer Satisfaction Survey
Customer Satisfaction Survey
0%
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How would you rate the time the Service Desk takes to answer your telephone contact?
Excellent
Good
Satisfactory
Neutral
Poor
No answer
How would you rate the response time the Service Desk takes to answer your email contact?
Excellent
Good
Satisfactory
Neutral
Poor
No answer
How would you rate the efforts by ICTS to keep you informed during the life cycle of your incident?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
Overall, do you think that ICTS is knowledgeable when dealing with your incident?
Yes
No
Not sure
How would you rate ICTS’ courteousness and helpfulness when dealing with your incidents?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How do we rate on the following attributes?
Well below average
Below average
Average
Above average
Well above average
Customer service experience
On-time delivery of service
Professionalism
Quality of service
Understanding customers' needs
Do you have any suggestions for improving our SERVICES?
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