Customer Satisfaction Survey for Chenchen He

Hello:

This survey will ask you to rate Chenchen He's performance and your level of satisfaction with the service she recently provided to you.

* 1. Chenchen He treated me professionally. She was friendly, asked appropriate questions, understood my problem/question/request, and responded in a professional manner.

5 - Strongly Agree

4 - Somewhat Agree

3 - Neither Agree Nor Disagree

2 - Somewhat Disagree

1 - Strongly Disagree

* 2. Chenchen handled my issue effectively. She acted promptly, provided accurate information, and/or took actions that fixed the problem, answered my question, or pointed me to an appropriate resource.

5 - Strongly Agree

4 - Somewhat Agree

3 - Neither Agree Nor Disagree

2 - Somewhat Disagree

1 - Strongly Disagree

* 3. Overall, I am satisfied with the outcome of my contact with DDI Technicial Support Services.

5 - Strongly Agree

4 - Somewhat Agree

3 - Neither Agree Nor Disagree

2 - Somewhat Disagree

1 - Strongly Disagree

* 4. Independent of the outcome, I am satisfied with the way in which Chenchen handled my problem/question/request.

5 - Strongly Agree

4 - Somewhat Agree

3 - Neither Agree Nor Disagree

2 - Somewhat Disagree

1 - Strongly Disagree

Request Manager Follow-up

Please provide your contact information for a manager to follow-up:

* First Name :
* Last Name :
* Phone :
Email Address :

What might Chenchen have done better? Did she exceed your expectations? We would appreciate your feedback: