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  2. 2017
  3. July
  4. C
  5. customer satisfaction towards ricoh printer
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First Name : 
Last Name : 
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1.     
Are you using Ricoh printer?



 
Yes
 
No
 
 
 
How long you are using the printer?
 
0-6 months
 
6-12 months
 
1-2 years
 
more than 2 years
 
 






Rate the
satisfaction level, of Ricoh printer on below scale

if gte mso 9
Highly Dissatisfied Dissatisfied Neutral Satisfied Highly Satisfied
PRICE
QUALITY
MAINTENANCE COST
TECHNOLOGY USED
AVAILABILITY
EASY TO USE
PAPER JAM
 
 
 


Do you use multiple
printers?

 
Yes
 
No
 
 
 
If Yes, which other printer you are using?
 
Ricoh
 
HP
 
Samsung
 
Canon
 
Other

 
 
 


How do you find Ricoh printer against your other
printer?

 
Good
 
Average
 
Bad
 
worst
 
 
 
How many prints do you take daily?
 
Less than 10
 
10-20
 
20-50
 
50-100
 
More than 100
 
 




Rate your Importance OR priority, while selecting a
printer.
if gte mso 9
Highly Dissatisfied Dissatisfied Neutral Satisfied Highly Satisfied
PRICE
QUALITY
MAINTENANCE COST
TECHNOLOGY USED
AVAILABILITY
AFTER SALES SERVICES
COMPANY NAME
PRINTING SPEED
 
 
 
Which feature has made you buy this printer?
 
Quality
 
Price
 
Usage
 
Easy refilling
 
Availability
 
Technological excellence
 
Onsite service
 
Easy to use
 
Printing speed
 
Anti jam mechanism