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Surveys
2015
November
C
Customer Satisfaction With DSTV
Customer Satisfaction With DSTV
0%
Exit Survey
Hello:
You are invited to participate in our survey on customer satisfaction with Durban Chamber of Commerce and Industry. In this survey, approximately 20 people will be asked to complete a survey that asks questions about Customer satisfaction. It will take approximately 10 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Nonkululeko Mbelu at 0766714442 or by email at
[email protected]
.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
Please select the position you occupy within your compay
Owner
Director/Executive
Senior Management
Management
Team Leader
Supervisor
Employee
Other
Please select the number of employees at your company
1 - 10
11 - 20
21 - 50
51 - 99
>100 employees
I believe that belonging to the DCCI is...(Please choose the most appropriate option)
Excellent value for money
Good value for money
Satisfactory value for money
Poor value for money
a waste of money
Membership brings little or no value for money because..(you may select more than one)
I can get the same member benefits elsewhere
There are little or no tangible benefits to membership
The price of membership is too high
The quality of services of the DCCI are delivered poorly
I do not know how the money i pay in the membership fees is spent
Rank the reasons why you read the DDCI Daily Digest 3 or more times per week...where 1 is the main reason and 6 is the least relevant. Do not repeat any numbers
The Content is relevant and interesting_____
The business news captures highlights from many different publications and packages it well____
The economic indicators provide me with a quick update of what's happening in the market____
The advertorials by member companies inform me of suppliers i can use in my business___
The upcoming DCCI events are listed and allows me to book online____
The Chamber notices inform me as to what the DCCI is doing for members___
How often do you...
0 times
1-2 times
3-4 times
5 times
6+ times
Think the DCCI should publish a Digest? (per week)
Visit the Chambers website (per month)
Follow the Chamber's activities on Social Media platforms (per week)
Visit the DCCI at its offices (per month)
Read about the DCCI and its activities in the media (per month)
Which social media platforms do you follow the DCCI on? (You may choose more than one)
None
Facebook
Twitter
Linked in
Pinterest
Rate your overall satisfaction with the DCCI
Very Satisfied
Neutral
Dissatisfied
Very Dissatisfied
What suggestion do you have that would help the DCCI deliver a better service to its members?
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