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  1. Surveys
  2. 2016
  3. May
  4. C
  5. Customer Satisfaction/Loyalty
0%
Exit Survey
 
 
Dear Customer,  


We at Kentwood Office Furniture are so grateful to have had the opporutnity to do business with you and would like to find out how we can make the Kentwood experience better.  We have a goal of continuous improvement in our service to make the customer experience as easy and as smooth as possible.  We have put together a short six question survey pertaining to your experience with KOF and would really appreciate it if you would take a couple of minutes to answer the questionsto help us help you. 


Thanks for choosing KOF, 

The KOF Team  
 
 
 
Overall, how satisfied were you with your experience?
 
Extremely satisfied, went above and beyond my needs.
 
Satisfied, all of my needs were met.
 
Neutral, enough of my needs were met.
 
Somewhat unsatisfied, some of my needs were not met.
 
Extremely unsatisfied, most of my needs were not met.
 
None of my needs were met, will never come back again.
 
 
 
Based on this experience, how likely are you to use KOF for future commercial furniture purchases?
 
Defintely
 
Probably
 
Maybe 50/50
 
Probably not
 
Definitely not
 
 
 
How do you think our price was in comparison to quality?
 
Way too high
 
Fair
 
Just right
 
What a bargain!
 
 
 
What was the number one thing that impacted your experience and view of KOF? Positive or negative.
   
 
 
 
Did you explore other alternatives before choosing KOF?
 
No
 
Yes. Who?
 
 
 
 
Recommendations/comments for how we can make the KOF experience better: