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  1. Surveys
  2. 2006
  3. September
  4. C
  5. Customer Service & Product Satisfaction Survey
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Dear Customer:



As the newly-appointed Chief Operating Officer of Star Healthcare Network, Inc., I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations!

Any information you provide us will be taken into serious consideration, as we rely on the needs and concerns of our clients to help make us a better company.

I look forward to speaking with you in the near future, as I plan on making calls to all of our clients to personally introduce myself.



With best wishes,


Julien A. Sharp, M.S.

Chief Operating Officer

Star Healthcare Network, Inc.

212-581-8228 ext. 15

[email protected]
 
 
 
In thinking about your most recent experience with Star Healthcare Network, Inc., was the quality of customer service you received:
 
Superior
 
Very Satisfactory
 
About Average
 
Somewhat Unsatisfactory
 
Very Poor
 
 
 
If you indicated that the customer service was unsatisfactory, would you please describe what happened?
   
 
 
 
The process for getting your concerns resolved was:
 
Superior
 
Very Satisfactory
 
About Average
 
Somewhat Unsatisfactory
 
Very Poor
 
 
 
Would you please take a few minutes to describe what happened?
   
 
 
 
Now please think about the features and benefits of our network repricing services. How satisfied are you with the discounts available?
 
Extremely Satisfied
 
Very Satisfied
 
About Average
 
Somewhat Unsatisfied
 
Very Unsatisfied
 
 
 
If you answered "Somewhat" or "Very" Unsatisfied, would you please take a few minutes to describe why you answered the question in this way?
   
 
 
Customer Service Representative


The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements
Strongly Agree Agree Neutral Disagree Strongly Disagree
The customer service representative was very courteous
The customer service representative handled my call quickly
The customer service representative was very knowledgeable
 
 
Are there any other comments about the customer service representative you would like to add?
   
 
 
The Process


The following questions pertain to the process by which your most recent service request was handled. Please indicate whether you agree or disagree with the following statements.
Strongly Agree Agree Neutral Disagree Strongly Disagree
The waiting time for having my questions addressed was satisfactory
My phone call was quickly transferred to the person who best could answer my question
The overall knowledge, response, and interest in my request by the Star Healthcare Network employee with whom I spoke made the customer service experience more satisfying
 
 

Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
Considering the total package offered by Star Healthcare Network, including customer service, discounts, and cost; how satisfied are you with Star Healthcare Network, Inc.?
 
 
 
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.



If you have any comments or concerns about this survey please contact:


Star Healthcare Network, Inc.

Julien A. Sharp, M.S.

Chief Operating Officer

850 Seventh Avenue

Suite 803

New York, NY, 10019

212-581-8228 ext. 15

[email protected]
 
Please contact [email protected] if you have any questions regarding this survey.
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