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Surveys
2007
April
C
Customer Service-04-2007
Customer Service-04-2007
Quality of Call Center Customer Service
0%
*
What was the reason(s) for your call? (Select all that apply)
Update Name/Address/Phone Number
Update Vehicle(s) Information
Violation(s)
Responding to Letter(s)
Statement Issue(s)
Transponder Issue(s)
New/Close Account
Replenishment/Billing Issue(s)
Road Closure Inquiries
Other
*
On average, how often do you travel on The Toll Roads?
Once a day
More than once a day
Once a week
More than once a week
Rarely
*
How was the wait time before your call was answered?
Seemed short
Seemed long
Seemed about right
*
Did our representative... (Select all that apply)
Quickly identify the issue(s)
Appear knowledgeable and competent
Help you understand the cause and the solution to the issue(s)
Handle issue(s) with courtesy and professionalism
None of the Above
*
Did the customer service representative answer all of your questions?
Yes
No
*
Overall, how satisfied are you with your customer service experience?
Very satisfied
Somewhat satisfied
Not satisfied or dissatisfied
Somewhat dissatisfied
Very dissatisfied
What could we have done to better serve you?
Please contact
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if you have any questions regarding this survey.
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