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Dear Customer:



As the manager of Scarlet Night Cosmetics, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far.



Sincerely,

Savannah Hieronimus

Manager
 
 
 
How would you rate your customer service experience as a whole?
 
Bad
 
Okay
 
Decent
 
Good
 
Amazing
 
 
 
How did you contact your customer service representative?
 
In Person
 
Telephone
 
Internet
 
Other
 
Other
 
 
 
Were all of your questions answered by your representative?
 
No
 
Most
 
All
 
 
 
How long did you wait to speak to a representative?
 
Immediately
 
Within 2 minutes
 
3-5 Minutes
 
5 or more minutes
 
 
 
Overall, how well was your problem taken care of?
 
Bad
 
Okay
 
Decent
 
Good
 
Amazing