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Exit Survey
 
 
Good Day Valued Client
You are invited to participate in our survey [Kori and Associates Customer survey 2013]. In this survey, approximately 35 people will be asked to complete a survey that asks questions about how you you rate the quality of service we are providing you. We also would like to know from your perspective what you would liked change and wht are you uncertain abot when it comes to certain procedures yo like to inform you on, with reagards to accounting and tax etc.. It will take approximately at most 10 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the answerig the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Thabo Motsoeneng at 051 444 1375 or 072 176 4735 or by email at [email protected]

Thank you very much for your time and support.

 
 
 
What business sector are you or your business operating in?
 
Health Profession
 
Non Profit Organisation
 
Construction
 
General Trader
 
Other
 
 
 
 
How long have you benn clients of Kori and Associates for?
 
Recently (less than a month)
 
One to six months
 
One year
 
Two years and more
 
 
 
How often do we provide our services to you?
 
Monthly
 
Quarterly
 
Annually
 
On a need be basis
 
 
 
Which of our services are we offering you?
 
Tax Planning
 
Monthly Management Accounts
 
Annual Finanacial Statements
 
Budget versus Actual, Cash Flow Projections and Management
 
Asset Finance Statements
 
Reconciliation of Control Accounts
 
Monthly SARS submissions (IRP, VAT,IT and EMP returns)
 
Other
 

 
 
 
Which services do you need more clarity about how they are processed?
 
Tax PlanningTax Planning
 
Monthly Management AccountsMonthly Management Accounts
 
Annual Finanacial StatementsAnnual Finanacial Statements
 
Budget versus Actual, Cash Flow Projections and Management
 
Asset Finance StatementsAsset Finance Statements
 
Reconciliation of Control AccountsReconciliation of Control Accounts
 
Monthly SARS submissions (IRP, VAT,IT and EMP returns)
 
 
Other
 

 
 
 
How long (in days) is our response to complete a task you instucted us to do.
 
Same day
 
A day
 
Two days
 
A Week
 
More than a Week
 
 
 
Where would you like us to improve with our service to you?
 
Quality of reporting
 
Adhering to appointments
 
Availability of contact staff
 
Promptness of completion of tasks.
 
Other (specify)
 
 
 
 
Would you like to know about our other services that we provide?
 
Yes
 
No
 
 
 
if answered yes in the previous question which one of the our ther services would you like to be informed more about?
 
Business idea evaluation
 
CIPC registration (company/organisations registrations)
 
BEE certification
 
Product development services
 
Business planning and development
 
Feasibilty studies and market research
 
Investment appraisals and packaging
 
After-care interventons (training and mentorship programmes)
 
Capital raising(both grant and loan)
 
Private equity capital (private shareholding transactions)
 
Loan assessments on behalf of banks and funding agencies
 
Transaction arranging, structuring and advising
 
Financial due diigence
 
human Resource due diligence