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Surveys
2012
August
C
Customer Service Evaluation
Customer Service Evaluation
Nature of the call:
0%
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In evaluating the Customer Service Representative overall Customer Service, was the quality of service provided:
very poor
somewhat unsatisfactory
about average
very satisfactory
excellent
Was the Customer's concern resolved during this call:
very poor
somewhat unsatisfactory
about average
very satisfactory
excellent
The Customer Service Representative was very courteous:
strongly disagree
somewhat disagree
neutral
somewhat agree
strongly agree
Was there anything about the courteousness of the service that stood out as being superior?
patient
enthusiastic
listened carefully
friendly/smile in their voice
responsive
other
Did the Customer Service Representative handle the call quickly.
strongly disagree
somewhat disagree
neutral
somewhat agree
strongly agree
The Customer Service representative was very knowledgeable.
strongly agree
somewhat disagree
neutral
somewhat agree
strongly agree
Did the Customer Representative project a willingness to assist the Customer?
Strongly disagree
somewhat disagree
neutral
somewhat agree
strongly agree
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