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Surveys
2012
October
C
Customer Service experience
Customer Service experience
0%
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Hello:
You are invited to participate in our survey to rate your customer service experience.We apologizes for not send this survey before. It will take approximately 5 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Kevin León at 787-600-6585 or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
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In evaluating your most recent customer service experience, was the quality of service you received? Please rate 1 to 5 where 5 is Excellent
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The process of getting your problem resolved was? Please rate 1 to 5 where 5 is excellent
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The customer service representative as very courteous? Please rate 1 to 5 where 5 is strongly agree.
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The representative attended concern in a respectful and friendly manner? Rate 1 to 5 where 5 is strongly agree.
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The service representative attending showed empathy for your situation? Please rate 1 to 5 where 5 is strongly agree.
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The customer service representative handled my call quickly? Please rate 1 to where 5 is strongly agree.
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What would best describe your experience, when you called? Please rate 1 to 5 where 5 is Very satisfactory.
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The customer service representative was very knowledgeable? Please rate 1 to 5 where 5 is strongly agree.
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The waiting time for having my question addressed was satisfactory? Please rate 1 to 5 where 5 is strongly agree.
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My phone call was quickly transferred to the person who could best assist me? Please rate 1 to 5 where 5 is strongly agree.
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