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  1. Surveys
  2. 2012
  3. July
  4. C
  5. Customer Service Followup
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Please indicate your gender
 
Male
 
Female
 
Prefer not to answer
 
 
 
What age range are in you?
 
Younger than 18
 
18-29
 
30-39
 
40-49
 
50-59
 
60-69
 
70 or older
 
Prefer not to answer
 
 
 
How satisfied are you with how your problem was handled by our customer service representative?
 
Very satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Very dissatisfied
 
 
Please rate our customer service representative on the following:
Very poor Poor Fair Good Very Good
Professionalism
Politeness
Knowledge of problem
Efficiency
 
 
 
How long did you have to wait for a customer service representative to be available?
 
Less than 1 minute
 
1 to less than 3 minutes
 
5 to less than 10 minutes
 
10 minutes or more
 
 
 
How long did it take for customer service to resolve your problem?
 
Less than 5 minutes
 
5 minutes to less than 15 minutes
 
15 munutes to less than 30 minutes
 
30 minutes or more
 
More than a day
 
Problem did not get resolved
 
 
 
How many times did you contact customer service to resolve your problem?
 
Once
 
Twice
 
Three times
 
More than 3 times
 
Problem is still not resolved
 
 
 
If your problem was not resolved, did our customer service representative offer to follow up with you?
 
Yes
 
No
 
 
 
How likely are you to continue doing business with us?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
What could we have done to serve you better?
   
 
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