Customer Service Representative Evaluation - COPIE

In you last use of ourt facility, was the quality of service you received:

Very poor

Somewhat unsatisfactory

About average

Very satisfactory

Excellent

Would you please take a few minutes to describe what about the service experience stands out:

Was the process for getting your problem resolved:

Would you please take a few minutes to describe what about the process of getting your problem resolved stand out:

Would you please take a few minutes to evaluate the customer service representative.

The customer service representative as very courteous.

Was there anything about the courteousness of the service that stands out as being superior?

What about the representative could be improved?

The customer service representative handled my call quickly.

What would best describe what happened:

Kept me waiting on hold

Had to explain several times

Didn't know how to handle the problem

Had to ask others

Spoke slowly

No improvement needed

Other

The customer service representative was very knowledgeable.

What would best describe what happened:

Gave me the wrong information

They didn't understand the question

Gave unclear answers

Couldn't solve problem

Disorganized

No improvement needed

Other

The waiting time for having my question addressed was satisfactory.

My phone call was quickly transferred to the person who best could answer my question.

Tell us how well the following statements apply to your immediate boss/superior.