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| In your most recent customer service experience, was the quality of service you received: |
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| Would you please take a few minutes to describe what about the service experience stands out: | | |
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| Was the process for getting your problem resolved: |
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| Would you please take a few minutes to describe what about the process of getting your problem resolved stand out: | | |
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| Would you please take a few minutes to evaluate the customer service representative. |
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| The customer service representative as very courteous. |
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| Was there anything about the courteousness of the service that stands out as being superior? |
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| What about the representative could be improved? |
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| The customer service representative handled my call quickly. |
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| What would best describe what happened: |
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| The customer service representative was very knowledgeable. |
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| What would best describe what happened: |
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| The waiting time for having my question addressed was satisfactory. |
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My phone call was quickly transferred to the person who best could answer my question.
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| In thinking about your most recent experience with [COMPANY], how satisfied are you with the customer service you received: |
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| If you were not totally satisfied with the customer service, will you please describe the reason(s) for your dissatisfaction? | | |
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| How satisfied are you with the process of getting your question resolved. |
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| If you were satisfied with the process of getting your question resolved, will you please take a few minutes and describe the reason(s) for your satisfaction? | | |
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| The customer service representative was very courteous. |
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| The customer service representative was very knowledgeable. |
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| Consider if you would the total package i.e. [COMPANY] customer service, [PRODUCT] features and benefits, and cost. How satisfied are you with the [COMPANY]? |
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