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Surveys
2012
June
C
Customer Service Representative Evaluation - COPIE
Customer Service Representative Evaluation - COPIE
SALES REPRESENTATIVE SATISFACTION SURVEY FOR SEAN STILES, NABISCO
0%
If there was a problem in your store, how would you evaluate your most recent customer service experience, was the quality of service you received:
Very poor
Somewhat unsatisfactory
About average
Very satisfactory
Excellent
Would you please take a few minutes to describe what about the service experience stands out:
Was the process for getting your problem resolved:
Very poor
Somewhat unsatisfactory
About average
Very satisfactory
Excellent
Would you please take a few minutes to describe what about the process of getting your problem resolved stand out:
Would you please take a few minutes to evaluate the Sales Representative (Sean Stiles).
The Sales Representative (Sean Stiles) is very courteous.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
Was there anything about the courteousness of the service that stands out as being superior?
Patient
Enthusiastic
Listened carefully
Friendly
Responsive
Other
What about the sales representative (Sean Stiles) could be improved?
Not patient
Not enthusiastic
Didn't listen carefully
Unfriendly
Unresponsive
No improvement needed
Other
The Sales Representative handled my call quickly.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
What would best describe what happened:
Kept me waiting on hold
Had to explain several times
Didn't know how to handle the problem
Had to ask others
Spoke slowly
No improvement needed
Other
The Sales Representative (Sean Stiles) was very knowledgeable.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
What would best describe what happened:
Gave me the wrong information
They didn't understand the question
Gave unclear answers
Couldn't solve problem
Disorganized
No improvement needed
Other
The waiting time for having my question addressed was satisfactory.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
My phone call was quickly returned by the Sales Representative:
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
STORE NAME____________________________________________________________________
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