Customer Service Representative Evaluation - COPIE

In evaluating your most recent Training Services experience, was the quality of service you received:

Very poor

Somewhat unsatisfactory

About average

Very satisfactory

Excellent

Would you please take a few minutes to describe what about the service experience stands out:

Was the process for getting your problem resolved or your Training Services needs met:

Would you please take a few minutes to describe what, exactly, about the process and your experience stood out:

Would you please take a few minutes to evaluate the Training Service representative.

The Training Service representative as very courteous.

Was there anything about the courteousness of the service that stands out as being superior?

What about the representative could be improved?

The Training Services representative was very responsive to my call and/or request.

What would best describe what happened:

Kept me waiting on hold

Had to explain several times

Didn't know how to handle the problem

Had to ask others

Spoke slowly

No improvement needed

Other

The Training Services representative was very knowledgeable.

What would best describe what happened:

Gave me the wrong information

They didn't understand the question

Gave unclear answers

Couldn't solve problem

Disorganized

No improvement needed

Other

The waiting time for having my question addressed was satisfactory.