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Hello:
You are invited to participate in our survey [Project Description Here]. In this survey, approximately [Approximate Respondents] people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately [Approximate Time] minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
 
Wait time to speak with a customer service representative:
 
Very Satisfied
 
Satisfied
 
Unsatisfied
 
Very Unsatisfied
 
 
 
Politeness of the customer service representative with whom you spoke:
 
Very Satisfied
 
Satisfied
 
Unsatisfied
 
Very Unsatisfied
 
 
 
Was the issue you called about solved in a timely manner?
 
Yes
 
No
 
 
 
How satisfied are you with the service you have received?
 
10 Extremely Satisfied
 
9
 
7
 
6
 
5 Satisfied
 
4
 
3
 
2
 
1 Extremely unsatisfied
 
 
 
How likely are you to tell a friend about our company?
 
10 Extremely Likely
 
9
 
8
 
7
 
6
 
5 Maybe
 
4
 
3
 
2
 
1 Extremely Unlikely