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Exit Survey
 
 
Which event did you attend?
 
Bruins
 
Celtics
 
Concert
 
Family Show (Disney on Ice, Circus)
 
 
 
How many times have you visited TD Garden?
 
Less than 5
 
Between 5-15
 
Between 15-25
 
More than 25
 
 
 
Please briefly describe your problem.
   
 
 
 
How satisfied were you with how the guest relations staff resolved your problem?
 
Delighted
 
Very Satisfied
 
Satisfied
 
Somewhat Satisfied
 
Not at all satisfied
 
 
 
How would you describe the level of service you received?
 
Excellent
 
Good
 
Average
 
Fair
 
Poor
 
 
 
How quickly, after contacting guest relations, was your problem resolved?
 
1-2 business days
 
3-5 business days
 
7-10 business days
 
10 or more business days
 
 
 
Guest relations staff was friendly and cheerful?
 
Excellent
 
Good
 
Average
 
Fair
 
Poor
 
 
 
Overall customer service satisfaction?
 
Delighted
 
Very Satisfied
 
Satisfied
 
Somewhat Satisfied
 
Not at all satisfied
 
 
 
Based on your experience how likely are you to return
 
Definitely will
 
Probably will
 
Might or might not
 
Probably will not
 
Definitely will not
 
 
 
What are a few things we could do better?
   
 
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