This free survey is powered by
  1. Surveys
  2. 2013
  3. September
  4. C
  5. Customer Service Survey 3
0%
Exit Survey
 
 
Would you please take a few minutes to evaluate the customer service representative.:
   
 
 
 
Would you please take a few minutes to describe what about the service experience stands out:
   
 
 
How satisfied are you with:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
overall quality of telephone support?
knowledge and professionalism of the help desk support staff?
communication and follow-up on problem resolution?
ability of help desk to diagnose your problem?
ability of the help desk to solve your problem?
time required to resolve your problem?
overall quality of the solution?
 
 
 
About how long did it take to get this problem resolved?
 
Immediate resolution
 
Less than one day
 
Between 1 and 3 days
 
Between 3 to 5 days
 
More than a week
 
The problem is still unresolved
 
 
Here are some questions about the service of Customer Service support.
Totally Disagree 2 3 4 5 Neutral 6 7 8 9 Totally Agree
I am satisfied with the expertise of the Customer Service support staff.
I am satisfied with the fast response of the Customer Service support staff.
I am satisfied with the communication professionality of the Customer Service support staff.
I am satisfied with way how cstomer service representatives adhere to professional standards of conduct.
I am satisfied how customer service representatives act in my best interest.
 
 
 
How many times did you have to contact customer service before the problem was corrected?
 
Once
 
Twice
 
Three Times
 
More than Three times